Política de Envio / Shipping Policies

Política de Envio

Obrigado por comprar connosco! Queremos garantir que a sua experiência de compra seja a mais tranquila possível. Por favor, reserve um momento para ler a nossa política de envio.

1. Tempo de Processamento da Encomenda

  • Todas as encomendas são processadas dentro de 1 a 3 dias úteis (exceto fins de semana e feriados).
  • Encomendas feitas após as 15h ou durante o fim de semana serão processadas no próximo dia útil.
  • Irá receber uma notificação por e-mail com as informações de rastreamento assim que a sua encomenda for enviada.

2. Métodos de Envio e Prazo de Entrega

  • Correio Normal: Para itens até 2 kg, com prazo de entrega até 3 dias úteis em Portugal Continental.
  • Correio Azul: Entrega prioritária em 1 dia útil para itens até 2 kg.
  • Correio Registado: Inclui rastreamento e seguro, com entrega em 1 dia útil.
  • Encomenda Base: Para pacotes até 10 kg, com rastreamento e seguro, entregue em aproximadamente 3 dias úteis.

Os prazos de entrega são estimativas e podem variar devido a fatores como condições meteorológicas, feriados ou outros imprevistos. Após o envio da sua encomenda, irá receber um e-mail com as informações de rastreamento para acompanhar a entrega.

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Shipping Policy

Thank you for shopping with us! We want to ensure your shopping experience is as smooth as possible. Please take a moment to read our shipping policy.

1. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • Orders placed after 3 PM EST or on weekends will be processed the following business day.
  • You will receive an email notification with tracking information once your order has shipped.

2. Shipping Methods and Delivery Time

We offer the following shipping methods:

  • Standard Shipping: Delivery typically within 5-7 business days.
  • Expedited Shipping: Delivery typically within 2-3 business days.
  • Express Shipping: Delivery typically within 1-2 business days.

Note: Delivery times are estimates and can vary based on destination, carrier, and unforeseen delays.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the shipping method chosen.

4. International Shipping

  • International shipping rates and delivery times will vary by destination.
  • Customs duties and taxes may apply to international orders. These charges are the responsibility of the customer.

5. Shipping Restrictions

  • If your shipping address is in a restricted area, we will contact you to resolve the issue.

6. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can also track your order through your account on our website.

7. Lost or Damaged Items

  • If your order is lost or damaged in transit, please contact us within 7 days of receiving your shipment. We will work with you to resolve the issue promptly.
  • Please keep all packaging and take photos of the damage, as this may be required for claims.

8. Address Accuracy

  • Please ensure your shipping address is correct at the time of checkout. We are not responsible for delays or non-delivery due to incorrect address details provided by the customer.

9. Returns and Exchanges

10. Customer Service

If you have any questions regarding shipping or need assistance, please feel free to contact us at [your contact email] or call us at [your contact number]. We’re here to help!